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Example & Limitations
A Real Example
Imagine you have a coupon reward worth $10 USD.
- A customer in France sees it displayed as €9.20 (at a 0.92 rate)
- A customer in Japan sees it as ¥1,480 (at a 148 rate)
- A customer in the US sees the original $10.00
The reward itself is still $10 USD in your store. The conversion is purely for display — so customers understand the value in terms they recognize.
When the French customer claims that reward, the app records that they claimed it at €9.20 using the 0.92 rate. This gives you a full picture for reporting or if you ever need to assist that customer with a support request.
What Does NOT Change
It is important to understand what multi-currency does not affect:
- Points balances — Points have no currency. A customer earns and spends points the same way regardless of which currency they see.
- How points are earned — Earning rules (e.g. 1 point per $1 spent) are based on how Shopify processes the order, not the display currency.
- Checkout pricing — The actual price a customer pays at checkout, and the discount applied to their order, are handled entirely by Shopify. This feature only changes how values are displayed inside the loyalty widget and customer account.
- The discount code itself — The Shopify discount code generated when a customer redeems a reward is still in your store's base currency. Currency conversion is a display and tracking layer on top of that.